Refund policy

Due to the nature of kids' clothing. We need to maintain cloth hygiene and quality so we can not send for trial purposes and ruin our dresses. So we are really serious about quality checks before packing each and every single product. Our size is according to Australian, and USA standard size charts. And dress quality is always above your expectation. Please refer to our size chart if you confuse about size.

We do an exchange but need to start the exchange process within 1-2 days once you receive the dress. Dress should not be used even for photo shoots or other indoor purpose and need to be in original condition with tag and label.

Note: Once an order is placed we do not cancel or refund. We do provide store credit with no expiry date. Please do not order our dresses if you really do not need them.  Especially for pre-order designs please do not place an order of you cannot wait processing time.

If you have any issues please feel free to message us:

email: info@ivaikjan.com.au

Address: 12/14 Hills Street, Gosford, 2250 NSW, Australia